PROCESSING & SHIPPING

In stock :We will ship out the hair within next 24 hours (Sunday, national or traditional holidays are exceptional)

PROCESSING TIME is 48 hours and no later than 72 hours usually.

Delivery Time Reference:

Order on Monday, u can expect the hair on Friday normally;

Order on wed, u can expect the hair on Monday next week normally

Order on Friday, u can expect it on wed next week normally;

Whole delivery takes 2~3 WORK days By DHL normally!!!

DHL Delay happens, estimate date just for reference!!!

Working Time:  Monday~ Saturday 9:00am~6:00pm (Time Zone 8)

Resting  Time:  Sunday

The DHL service is not available on Sunday in China. And we will ship it out on Monday next week instead.

Feedback & After-Sales Service

Dear customer,

We will be greatly appreciated if u can leave us 4 or 5 stars POSITIVE feedbacks. Your good review is great encouragement for our hard working staff. If you are not satisfied with the item you received, please contact us before leaving negative feedback. We would like to work with u together to solve any problem.

QWB NEVER/EVER PURCHASE FOR GOOD REVIEW,please understand. Any after sales issue, please contact us without hesitate. We will help u solve the issue based on our refund policy :)

Thanks for all your support, we will continue to provide better quality hair and closure to our customer, any questions, please feel free to leave us a message and we will always stand by u and provide help!

Q1, Can this hair be straightened,curled?

A:Yes, treat the hair as your own, use a flat iron/straightened or tongs, even when fitted, but as with your own hair, don't use hot tools too often, it may damage the hair.

Q2, Can I color the hair?

A: Yes, the hair can be colored. As a general rule it is easier to darken the hair than to lighten the hair. We highly recommend having your hairdresser dye the extension, as you will get the results you want. If you can`t get to a salon, please use a good quality hair dye and test a small sample first.

Q3, How many bundles for a full head?

A: For average head size, here is our suggestions:

12"-14": 3 bundles

16"-20": 3 bundles

22"-30": 4 bundles or more

Q4, Why are my hair extensions getting tangled?

(1) Your hair extensions can tangle due to dryness, oil& dirt build-up, salt water chlorine and not combing(wide tooth comb) out your hair daily.

(2) Make sure to wash & condition your hair once a weak, twice a weak is better. Use hydrating drops or consult your stylist for more help.

(3) We accept 7 days return policy if the hair shedding or tangle a lot.

Q5, Why the colors of hair extensions don`t seems exactly as the picture show or description says?

Different monitor have different display. And ever time, maybe the same color will have a little color difference. Please ask a help from the hairdresser for the color`s code as the international color swatch says.

Q6, How long does the hair last?

This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and it will last long time, generally more than 12 months.

Q7, What type of hair care products should I use?

Use good quality shampoo and conditioning products. You can also use products like gel and hair spray to keep the curls in place. But make sure to wash your hair and not leave these products in for a long time.